Returns:We are sorry, but Party Supplies and
Decorations are non-returnable. Please do NOT return merchandise
without authorization, your merchandise will be lost and credit
cannot be issued. In addition, your unauthorized return order may be
refused by the warehouse and returned to you. If you refuse and
order, there will be a restocking charge as outlined above in
addition to round trip shipping charges. If you would like to
cancel an order, please call us immediately for a cancellation ID
Once an order process has begun, cancellation will be regarded as a
return and all return policies will apply. Please do not E-mail
cancellation requests a cancellation transaction ID is required.
Your return must contain the return authorization number or
cancellation ID taped to the outside of the carton or it may be
refused or lost.
Most orders over $250 usually leave the warehouse within 2-5
business days. Orders under $250 usually leave the warehouse within
3-10 business days.
If you choose express shipping as your order shipping method, the
order will ship on the next business day and may be subject to
additional charges if not calculated during checkout. Please call us
at 718 442 1010 for express shipping requests.
**Certain orders due to size, weight, combined weight or
chemical content - cannot ship via UPS or will require additional
charges due to size or weight. We will contact you with a quote if
your order exceeds the guidelines for standard ground shipping. The
shopping cart will calculate standard UPS Shipping - there may be
additional charges required if your exceeds the standard shipping
guidelines including oversized packages or orders that require
shipment via Common Carrier.
Estimated UPS/FedEx Standard Ground Shipping
Charges*
Order Payments:
We accept Visa MasterCard and American Express. We do not accept
Checks. If you selected to pay by Money order. Please send Money
Order to:
Twin Supply Inc., 1201 Castleton Ave., Staten Island, N.Y. 10310.
There is NO minimum order requirement. However, we cannot except
returns for orders $50 or less (excluding discounts, shipping,
handling fees)
Login Status